Keep Calm and Manage On: Mastering Conflict

Below are the workshop details. Contact us with any questions. Consult our reschedule/cancellation policy before registering.
What I Wish I Knew
Objective
First, get a perspective on how you’ve been managing conflict in the past — and then learn how to do it better in the future based on new insights.
Audience
Managers and executives seeking to improve their conflict resolution skills and harmonize their teams.
Topics:
- Understanding Conflict Dynamics. Explore the underlying dynamics of conflicts between coworkers and their escalation or de-escalation.
- Identifying Conflict Styles. Recognize personal conflict styles and their impact on interactions within the team.
- Strategic Conflict Management. Master the timing and techniques for effective conflict intervention, mediation, and negotiation.
- Communicating Effectively in Conflict. Utilize active listening and empathetic communication to resolve disputes.
- Implementing Conflict Resolutions. Apply practical solutions that align with organizational goals and maintain a positive work culture.
- Role-playing Scenarios. Engage in real-time practice through role-playing exercises that simulate typical workplace conflicts.
- Creating an Action Plan. Develop a personal action plan to apply conflict resolution strategies in daily interactions and leadership practices.