Keep Calm and Manage On: Mastering Conflict

Coworkers arguing

Overview

This workshop is all about giving managers the tools to smoothly handle workplace conflicts and turn tense situations into opportunities for team growth and innovation.

Below are the workshop details. Contact us with any questions. Consult our reschedule/cancellation policy before registering.

What I Wish I Knew

Location: Regina Chamber of Commerce
Date: July 19, 9am – 12pm
Price: $145
Discount: $95 “early bird” pricing 7 days or more before workshop

Objective

First, get a perspective on how you’ve been managing conflict in the past — and then learn how to do it better in the future based on new insights.

Audience

Managers and executives seeking to improve their conflict resolution skills and harmonize their teams.

Topics:

  • Understanding Conflict Dynamics. Explore the underlying dynamics of conflicts between coworkers and their escalation or de-escalation.
  • Identifying Conflict Styles. Recognize personal conflict styles and their impact on interactions within the team.
  • Strategic Conflict Management. Master the timing and techniques for effective conflict intervention, mediation, and negotiation.
  • Communicating Effectively in Conflict. Utilize active listening and empathetic communication to resolve disputes.
  • Implementing Conflict Resolutions. Apply practical solutions that align with organizational goals and maintain a positive work culture.
  • Role-playing Scenarios. Engage in real-time practice through role-playing exercises that simulate typical workplace conflicts.
  • Creating an Action Plan. Develop a personal action plan to apply conflict resolution strategies in daily interactions and leadership practices.

Testimonials:​

Project Management Institute

Kursten Faller is an outstanding speaker, and a true expert in his field. I have had the pleasure of attending a few of his presentations, and I was truly impressed by the depth of his knowledge and insights, as well as his ability to engage and connect with the audience. Kursten has a dynamic and thought-provoking speaking style that kept participants engaged throughout the presentation. The practical advice and insights shared by Kursten are invaluable, transcending the boundaries of both personal and professional life. His ability to distill complex concepts into actionable steps makes his presentations not only enlightening but applicable in real-world scenarios.
Ashlee Romich | Vice President, Programs

Salmon Arm Chamber of Commerce

I would have you back as a speaker in a heartbeat  (and hoping that you are open to that!)
Christine Jontz-Barbour | Executive Director

Regina Chamber of Commerce

Kursten’s talk on creating a high performing business team was engaging, interesting and left our members with some clear ideas on improving their bottom line.  He offered identifiable solutions and kept the audience involved at every step!
Mike Smith | Business Development Manager

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